Quality Assurance

Process focused

Quality Control

Continuous Improvement

Quality Statement

1. Prompt and Honest Responce;

2. Native & Qualified Resources;

3. Up to date Technology & Tools;

4. Adhere to QA Process;

5. Ontime Delivery;

6. Continuous Improvements;

7. Keep Confidential;

8. Reasonable Price;

9. Comply agreed Terms & Conditions. more

Native & Qualified Resources

Recruitment

Screen CV > Interview (by questionair) > Test (both translation & tool) > Negotiation > Agreement
Criteria: BA of linguistic + 2 year experiences
Probation:

Continuous Improvements

Online collaborative environment
Quarterly performance review
Continuous improvements.

Large pools

Total qualified resources: 600
Number of PM/PC/QC: 15 more.

QA Process

We offer various QA process such as only translation with 10% QA or Translation and Review/Edit. Below is full QA process:

Translation
Review
Correction
Review correction
Final Approval (QA) more.

Quality Control

All reviewing/editing jobs are reported in QC reports. Translation is evaluated and measured by quality score.

We have built criteria of Failed, Acceptable, Good, Excellent to categoried translation quality. Above figures are results for all translation jobs from 2012.

Percent rate of each category is based on the only translation. So quality rate of full QA process is very perfect (it seems no defect). more

Continuous Improvements

To keep continuous improvement, we implement following processes:

Online communication between project members
Root cause analysis
Post-morterm
Quarterly performance review
Yearly Quality System review

Client's Satisfaction

Our client's satisfaction is based on numer of claims per total number of projects.

Client's satisfaction rate is greater than 99.5% more

Certification